999qq's Privacy Policy
Your personal information is completely safe with us. Through SSL encryption and strict data protection measures, 999qq ensures your privacy.
999qq ("we", "our", or "platform") treats the privacy of your personal information with the utmost importance. This privacy policy explains what information we collect, how we use it, store it, and keep it secure. By using the 999qq website or registering an account, you are considered to have given your consent to the terms of this policy.
What Information We Collect
To operate 999qq's services properly and provide you with a safe and enjoyable experience, we may collect the following types of information:
Personal Identity Information
Information you provide when creating an account:
- Full name
- Date of birth
- Email address
- Mobile number
- Preferred username and password
Financial Transaction Information
For processing deposits and withdrawals:
- bKash, Nagad, or Rocket mobile number
- Transaction amount and date
- Transaction ID and reference number
- Deposit and withdrawal history
Technical and Usage Information
Information collected automatically while using the site:
- IP address and location (at country level)
- Device and browser type
- Page visits and session duration
- Referral source and click activity
Identity Verification Information
For account verification and fraud prevention:
- Copy of identity document (where applicable)
- Proof of address
- KYC (Know Your Customer) related documents
Purpose of Data Use
999qq uses the information collected for the following legitimate purposes. We never use your information for excessive or unrelated purposes:
Service Operation and Improvement
- Creating, managing, and keeping your account secure.
- Processing deposit and withdrawal transactions.
- Providing gaming services and sports betting features.
- Identifying and resolving technical issues.
- Improving platform functionality and usability.
Security and Compliance
- Preventing fraud, money laundering, and other illegal activities.
- Ensuring age verification — 999qq is for users aged 21 and above only.
- Detecting and preventing unauthorized access to accounts.
- Complying with responsible gambling guidelines.
Communication and Support
- Sending transaction notifications and confirmation messages.
- Providing customer service and technical support.
- Sending bonus offers and promotional information (if you have given consent).
- Notifying you of changes to the privacy policy or terms of service.
Cookies and Tracking Technologies
The 999qq website uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device that help our platform remember your preferences.
Essential Cookies
Essential for the site's core functions — maintaining login sessions, security verification, and so on. These cannot be disabled.
Analytics Cookies
For understanding how users use the site — page visits, session duration, and error analysis.
Preference Cookies
For remembering your language preference, display settings, and other personalized options.
Data Sharing and Disclosure
999qq does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Partners
Trusted third parties that assist in operating our platform — such as payment processors (bKash, Nagad, Rocket), game providers, and technology service providers — may receive only the information necessary. All of them are contractually bound to comply with our privacy standards.
4.2 Legal Obligations
If a competent court, government authority, or law enforcement agency issues a lawful order or summons, we will be obligated to provide the required information in compliance with the law. In such cases, we will make every effort to notify you, unless prohibited by law.
4.3 Business Transfers
In the event of a business merger, acquisition, or asset sale, user data may be transferred. In such situations, we will notify you by email or platform notification, and you will be given the opportunity to make a decision before the new policy takes effect.
Data Security Measures
999qq takes industry-standard technical and organizational measures to protect your information. Our security framework includes:
SSL/TLS Encryption
All data exchanged between your browser and our servers is encrypted using SSL/TLS technology.
Access Control
Only authorized personnel may view your information after strict identity verification.
Security Monitoring
Systems are monitored around the clock to detect unusual activity and potential security breaches.
Secure Data Storage
Sensitive information is stored in encrypted form on secure servers, with regular backups maintained.
Data Retention Period
999qq retains your information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations. The general policy is as follows:
- Active accounts: All relevant information is retained for as long as the account remains active.
- After account closure or deactivation: Financial and transaction records are retained for a specified period as required by applicable law.
- Marketing data: Use for this purpose stops immediately upon withdrawal of your consent.
- Log files and technical data: Retained for a limited period as needed for security and troubleshooting purposes.
Your Rights
As a 999qq user, you have the following rights over your personal information. To exercise these rights, contact our support team:
Right to Access
You can find out what information we hold about you and how it is being used.
Right to Correction
If there is any inaccuracy or incompleteness in your information, you can request a correction.
Right to Deletion
In certain circumstances, you may request deletion of your information, subject to legal obligations.
Right to Object to Processing
You may object to marketing communications or certain types of data processing.
Right to Data Portability
You may request your information in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances, you may request that processing of your information be temporarily limited.
Protection of Minors
999qq is a responsible online gaming platform. This platform is for users aged 21 and above only. We never knowingly collect, store, or use the personal information of anyone under the age of 21.
An age verification process is followed at the time of account registration. If it comes to our attention that a person has opened an account without meeting the required age, the account will be closed immediately and all associated information will be deleted.
If a parent or guardian believes their child has opened an account on 999qq, please contact us immediately at [email protected].
Third-Party Services
999qq's services may include content from third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other providers. These providers follow their own privacy policies.
bKash, Nagad, and Rocket are used for payment processing. These services are governed by their own privacy policies. 999qq is not responsible for the data practices of these third parties. It is recommended to read the privacy policy of the relevant service before use.
Policy Changes and Updates
999qq may change or update this privacy policy from time to time as needed. For significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A notification will be displayed after logging in to the platform.
- The "Last Updated" date at the top of this page will change.
Continuing to use 999qq's services after a policy change will be considered as your consent to the new policy. If you do not agree to the updated policy, you may request account closure.
Contact Us
For any questions or concerns about this privacy policy, or to exercise your data-related rights, please contact our support team. We are available 24/7 to assist you.
Support and Privacy Requests
For data access, correction, deletion, or any privacy-related matter, our support team is ready to assist in both Bengali and English.
Protecting your privacy is our commitment. 999qq ensures SSL encryption and fair play.